Contact Us

For information regarding the Family PACT Program contact:

Office of Family Planning

Phone: 916-650-0414

Email: familypact@dhcs.ca.gov

*Note: Please use the Family PACT email for all program-related questions.

For information regarding the Family PACT Provider Enrollment Process, Family Planning Learning Management System (LMS), Stakeholder Inquiries and the DHCS Stakeholder Website Page, contact:

Office of Family Planning Provider Services

Phone: 916-650-0414

Fax: 916-440-5634

Email: ProviderServices@dhcs.ca.gov

*Note:

• To ensure that the Office of Family Planning emails are not filtered into your “junk” or “bulk” folder, please add us to your list of trusted senders.
• Please use the Inquiry Form for all Family PACT provider enrollment and orientation questions.

For questions and concerns regarding Billing and Coding Training, HAP Card Ordering, Billing and Coding Questions, and Provider Claim Denials, contact:

Telephone Service Center (TSC)

Phone: 800-541-5555

Providers may call the Telephone Service Center (TSC) from 8 a.m. to 5 p.m., Monday through Friday, except holidays. Border providers and out-of-state billers billing for in-state providers, call 1-916-636-1200.

For information on Client Education Materials, order status, and Order Form, contact:

Family PACT Warehouse

Phone: 916-650-0414

Fax: 916-440-5656

Email: OFPWarehouse@dhcs.ca.gov