Upcoming Events

Family PACT Provider Orientation

The Provider Orientation is a live session conducted over Zoom where providers will learn how to successfully implement the Family PACT Program and its requirements into their practice. The Provider Orientation session is a requirement for all site certifiers and must be completed prior to submitting a Family PACT enrollment or recertification application. Only site certifiers (medical directors, physicians, physician assistants, certified nurse practitioners, or certified nurse midwives) who are responsible for overseeing the family planning services rendered at the service site should attend. Attendees are eligible for 1.5 CME credits.

Upcoming Dates:
– June 11, 2026
– August 13, 2026
– October 8, 2026
– December 10, 2026

Time: 8:30 am – 10:30 am
View and register for upcoming Provider Orientations.

July 2026 Medi-Cal Provider Event: In-Person Claims Assistance Room

Medi-Cal is launching In‑Person Claims Assistance Room (CAR) events. In-Person CAR events are a new opportunity for providers to receive hands‑on billing support. The first in-person CAR event will start in Northern California on July 22, 2026, at the following location:

Hilton
300 Almaden Boulevard
San Jose, CA  95110

This event is designed to give Medi-Cal providers direct access to personalized, one‑on‑one claims assistance from an experienced provider field representative. The provider will receive individualized support and expert guidance tailored to their needs in navigating complex billing issues or seeking clarification on claim denials.

Providers can expect the following:

• A one‑on‑one, 45‑minute appointment with a provider field representative.
• Morning and afternoon time slots.
• A dedicated space to address provider billing questions, challenges or unresolved claims.

Note: This event is by appointment only and is dedicated to claims assistance. No formal training sessions will be conducted.

How to Reserve an In-Person CAR Appointment

Appointments are required. Registration is limited to one 45-minute session, and each appointment may include up to two accompanying team members. The accompanying team members do not need to register.

To secure a time slot, providers will need to do the following: 

• Log in to the Medi-Cal Learning Portal (MLP)
• Select their preferred appointment time
• Complete the registration

Preparing for the Event

• Providers are encouraged to arrive at least 15 minutes early. Additional appointment time will not be provided for late arrivals.
• A copy of the provider’s registration is needed for the appointment.
• Wi-Fi will not be provided.

August 2026 Medi-Cal Provider Event: In-Person Training Event

The Medi-Cal Outreach and Education team and the Department of Health Care Services (DHCS) will be conducting an in-person training event on August 11, 2026.

In-person training events offer basic and advanced billing courses for various provider types. These events will be conducted at different intervals throughout the year within California and offer billing assistance at no cost in the Claims Assistance Room (CAR). Providers are encouraged to bring their more complex billing issues and receive individual assistance from a Regional Representative.

Registration begins at 8:00 a.m., with training sessions beginning at 9:00 a.m., at the following location:

Hilton
633 E. Cabrillo Boulevard
Santa Barbara, CA  93103

The following courses will be offered at this training event:

• Member Eligibility
• Community Based Organization (CBO) and Local Health Jurisdiction (LHJ)
• Claims Follow-up
• Introduction to Medi-Cal 101
• Remittance Advice Details (RAD)
• Medi-Cal Resources 102
• Outpatient Services Common Denials
• CCS/GHPP
• Inpatient Services Common Denials
• Family PACT Billing

Seating is limited. Providers who are interested in attending must register through the Medi-Cal Learning Portal Event Calendar before Monday, August 10, 2026, at 11:59 p.m.

Free parking is available at this location. Wi-Fi will not be provided.

Reminder: First time users must complete a one-time registration. View a short video with directions on how to register for the session on the Medi-Cal Learning Portal in the Provider Training Events section.

For additional assistance, contact the Telephone Service Center (TSC) at 1-800-541-5555.