Family Planning, Access, Care, and Treatment Program
Family PACT
Providing comprehensive family planning services to eligible California residents since 1997
ATTENTION Family PACT Providers: The Family PACT application will be migrating from the Medi-Cal Providers website to the CalHEERS Family PACT portal on January 13, 2025. The Health Access Programs Client Eligibility System will be disabled on February 3, 2025; after that date all Family PACT client enrollment, changes, and deactivations will be completed exclusively through the CalHEERS Family PACT portal.
For existing users to access the new portal, users will need the most current site certifier contact information in PAVE to receive the login credentials. If Providers do not have a site certifier in PAVE, email the site certifier information (NPI, first and last name, email address) to providerservices@dhcs.ca.gov. For more information, check the News and Updates section below or the Family PACT Portal Resources.
Providers
Clients
News and Updates
Discontinuation of HAP Cards as we transition to the CalHEERS Family PACT Portal
What You Need to Know:
- HAP Cards No Longer Issued:
- Effective January 13, 2025, HAP cards will no longer be provided by the FI.
- HAP Identification:
- HAP cards are now digitized and can be accessed and printed directly from the user’s Family PACT account via the Family PACT portal. The number can be printed or shown electronically on a mobile device when visiting a provider. Providers can print the card for the client, or the client may print it themselves.
- Returning Unused HAP Cards:
- Providers are responsible for returning any unused numbered HAP cards to the Fiscal Intermediary (FI) as soon as possible.
- To return unused HAP cards:
- Package the unused numbered HAP cards with a cover letter that includes your provider number or National Provider Identifier (NPI) used to order the cards.
- Mail the package via UPS or a similar service to the following address:
California MMIS Fiscal Intermediary
Attn: Print and Distribution Center
830 Stillwater Road
West Sacramento, CA 95605
- Accessing the New CalHEERS Family PACT Portal:
- To access the Family PACT portal, providers must ensure the most current site certifier contact information is updated in PAVE to receive login credentials.
- If a site certifier is not in PAVE, send the site certifier information (practitioner NPI, first and last name, email address) to providerservices@dhcs.ca.gov
- Note: Even if the site certifier information is sent via email, you are still required to update PAVE with the most current site certifier information.
Moving Forward:
- On February 3, 2025, all Family PACT client enrollment activities, including changes and deactivations, will be completed exclusively through the Family PACT portal.
- No further HAP cards will be issued.
- Providers have access to comprehensive training and job aids through the Family PACT Online Training Center Learning Management System.
- Updates will be posted on the Family PACT website.
For any questions or assistance, please contact providerservices@dhcs.ca.gov.
Opill® Available Over-the-Counter under Medi-Cal Rx Prescription
The Department of Health Care Services (DHCS) would like to inform pharmacy providers and prescribers about the addition of over-the-counter (OTC) oral contraceptive, Opill® (norgestrel 0.075 mg). This update will be reflected in the April 1, 2024, publication of the Medi-Cal Rx Family PACT Pharmacy Formulary.
Please refer to the Medi-Cal Pharmacy Bulletin for additional information.
Transition to New CalHEERS Family PACT Portal – January 2025
The Family PACT client eligibility and enrollment transaction services will transition from the Health Access Programs Client Eligibility System to the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), Family PACT portal in early 2025. Updates regarding the implementation of CalHEERS Family PACT portal will be published in future bulletins.
Family PACT Program Regulations
DHCS anticipates that proposed Family PACT regulations will be on the rulemaking calendar for 2025. For more information on the DHCS rulemaking process, please visit the DHCS’ Office of Regulations webpage.
Upcoming Trainings and Events
Provider Orientations
Upcoming orientations:
- February 13, 2025
- April 10, 2025
- June 12, 2025
- August 14, 2025
- October 9, 2025
- December 11, 2025
Visit the Online Training Center webpage for registration information.
IUD & Implant Trainings
Upcoming training event:
- February 19, 2025 (full)
Visit the Online Training Center webpage for registration information.