Family PACT

Providing comprehensive family planning services to eligible California residents since 1997

ATTENTION Family PACT Providers: The Family PACT application will be migrating from the Medi-Cal Providers website to the CalHEERS Family PACT portal on January 13, 2025. The Health Access Programs Client Eligibility System will be disabled on February 3, 2025; after that date all Family PACT client enrollment, changes, and deactivations will be completed exclusively through the CalHEERS Family PACT portal.

For existing users to access the new portal, users will need the most current site certifier contact information in PAVE to receive the login credentials. If Providers do not have a site certifier in PAVE, email the site certifier information (NPI, first and last name, email address) to providerservices@dhcs.ca.gov. For more information, check the News and Updates section below or the Family PACT Portal Resources.

Providers

How to Enroll

Learn how to become a Family PACT Provider.

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Provider Staff Portal Login (New)

Providers and site certifiers can enroll, recertify, and update information for clients.

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Clients

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Am I Eligible for Family PACT?

Family PACT covers the family planning needs of California residents who are low income and who have no other source of coverage.

Check Your Eligibility (New)

Take a quick pre-application survey to see if you qualify for Family PACT services.

Apply for Family PACT Services (New)

Ready to apply? Fill out the application to apply for Family PACT program coverage.

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Log In to Your Account (New)

Already a Family PACT client? Log in here to complete an action or manage your application.

Birth Control Methods

Learn about the birth control methods covered by the Family PACT Program.

News and Updates

Discontinuation of HAP Cards as we transition to the CalHEERS Family PACT Portal

What You Need to Know:

  1. HAP Cards No Longer Issued:
    • Effective January 13, 2025, HAP cards will no longer be provided by the FI.
  2. HAP Identification:
    • HAP cards are now digitized and can be accessed and printed directly from the user’s Family PACT account via the Family PACT portal. The number can be printed or shown electronically on a mobile device when visiting a provider. Providers can print the card for the client, or the client may print it themselves.
  3. Returning Unused HAP Cards:
    • Providers are responsible for returning any unused numbered HAP cards to the Fiscal Intermediary (FI) as soon as possible.
  4. To return unused HAP cards:
    • Package the unused numbered HAP cards with a cover letter that includes your provider number or National Provider Identifier (NPI) used to order the cards.
    • Mail the package via UPS or a similar service to the following address:

California MMIS Fiscal Intermediary
Attn: Print and Distribution Center
830 Stillwater Road
West Sacramento, CA 95605

  1. Accessing the New CalHEERS Family PACT Portal:
    • To access the Family PACT portal, providers must ensure the most current site certifier contact information is updated in PAVE to receive login credentials.
    • If a site certifier is not in PAVE, send the site certifier information (practitioner NPI, first and last name, email address) to providerservices@dhcs.ca.gov
    • Note: Even if the site certifier information is sent via email, you are still required to update PAVE with the most current site certifier information.

Moving Forward:

For any questions or assistance, please contact providerservices@dhcs.ca.gov.

Opill® Available Over-the-Counter under Medi-Cal Rx Prescription

The Department of Health Care Services (DHCS) would like to inform pharmacy providers and prescribers about the addition of over-the-counter (OTC) oral contraceptive, Opill® (norgestrel 0.075 mg). This update will be reflected in the April 1, 2024, publication of the Medi-Cal Rx Family PACT Pharmacy Formulary.

Please refer to the Medi-Cal Pharmacy Bulletin for additional information.

Transition to New CalHEERS Family PACT Portal – January 2025

The Family PACT client eligibility and enrollment transaction services will transition from the Health Access Programs Client Eligibility System to the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), Family PACT portal in early 2025. Updates regarding the implementation of CalHEERS Family PACT portal will be published in future bulletins.

Family PACT Program Regulations

DHCS anticipates that proposed Family PACT regulations will be on the rulemaking calendar for 2025. For more information on the DHCS rulemaking process, please visit the DHCS’ Office of Regulations webpage.


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Provider Orientations

Upcoming orientations:

  • February 13, 2025
  • April 10, 2025
  • June 12, 2025
  • August 14, 2025
  • October 9, 2025
  • December 11, 2025

Visit the Online Training Center webpage for registration information.

Webinars

Check back for upcoming webinars.

You can view our archived webinars here.

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IUD & Implant Trainings

Upcoming training event:

  • February 19, 2025 (full)

Visit the Online Training Center webpage for registration information.