Family PACT

As part of our ongoing commitment to enhancing family planning and reproductive health services and access in California, we are excited to share important updates about the Family Planning, Access, Care, and Treatment (Family PACT) Program Portal implementation.

What is the Family PACT Portal:

The Family PACT Portal is a unique California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) project that will become part of the CalHEERS ecosystem on January 13, 2025.

The Family PACT Portal will be made up of three portals: the Client portal, the Provider portal, and the Admin portal. The portals are designed to streamline Family PACT account, application, and eligibility processes for impacted system end-users.

• The Client portal will facilitate efficient management for applicants/clients by allowing them to create an account, apply for, and oversee their Family PACT enrollment easily online.
• The Provider portal will allow Family PACT providers to enroll and recertify applicants/clients into Family PACT.
• The Admin portal will allow the Office of Family Planning staff to assist providers and clients with account, application, and eligibility and will allow Covered California Service Center Representatives to assist with some specific account support items.

As a whole, the CalHEERS Family PACT portals are strategically developed to automate application, eligibility, and management procedures, ensuring an optimal experience for clients/applicants and providers.

What This Means for You:

DHCS will be granting access to the CalHEERS Family PACT portal utilizing the site certifier for each enrolled Family PACT location. In preparation, DHCS is requesting Family PACT providers update their contact information and site certifier details via the Provider Application and Validation for Enrollment (PAVE) portal.

Connect With Your Family PACT Change Champions:

Change Champions are those who enthusiastically support the Family PACT system implementation. If you have any questions or concerns relating to the Family PACT system implementation, please reach out to one of the Change Champions listed below.

Change Champions:

• Lamont Weaver
• Dena Lee
• Greg Shigetoshi

Email: OFPStakeholder@dhcs.ca.gov

The Department of Health Care Services (DHCS) would like to inform pharmacy providers and prescribers about the addition of over-the-counter (OTC) oral contraceptive, Opill® (norgestrel 0.075 mg). This update will be reflected in the April 1, 2024, publication of the Medi-Cal Rx Family PACT Pharmacy Formulary.

Please refer to the Medi-Cal Pharmacy Bulletin for additional information.

DHCS anticipates that proposed Family PACT regulations will be on the rulemaking calendar for 2025. For more information on the DHCS rulemaking process, please visit the DHCS’ Office of Regulations webpage.