The Department of Health Care Services (DHCS) periodically performs system updates to the Family PACT Portal. During these maintenance periods, the portal may be temporarily unavailable to clients, providers, and DHCS staff.
Providers affected by this outage should continue enrolling and reaffirming clients using the Client Eligibility Certification (CEC) paper form and provide services as usual. To ensure uninterrupted services during the outage, providers will need to initiate downtime procedures.
Downtime Procedures for Family PACT Providers:
New Clients:
- Complete the CEC Form to determine eligibility.
- If eligible, proceed with the visit under the Family PACT Program.
- Submit the client’s enrollment in the Family PACT Portal as soon as possible once access is restored.
Returning Clients:
- Reaffirm eligibility using a new CEC Form.
- Proceeds with the scheduled visit.
For clients seen during the downtime period, providers must contact the Office of Family Planning (OFP) to back-date enrollment to the date of service.
Please note that providers should periodically check the Family PACT Portal in case the outage ends early.
For any questions or assistance, please contact providerservices@dhcs.ca.gov or via phone at 916-650-0414.