The Provider portal enables Family PACT provider site certifiers and provider staff to efficiently enroll, recertify, and update information for clients.

Job Aids

The following Family PACT Portal Job Aids have been developed to guide Site Certifiers, Provider Staff, and Clients through key processes in the Family PACT Portal.

Job Aid	Site Certifier	Provider Staff	Client
Job Aid – Account Settings	✓	✓	✓
Job Aid – Access Management Dashboard	✓	✓
Job Aid – Client Application	✓	✓
Job Aid – Client Case History	✓	✓	✓
Job Aid – Client Dashboard	✓	✓
Job Aid – Client Management Pages	✓	✓
Job Aid – Client Pre-Application and Account Creation	✓	✓	✓
Job Aid – FPACT Notifications	✓	✓
Job Aid – Global Header	✓	✓
Job Aid – Logging into Family PACT Portal	✓	✓
Job Aid – Override Eligibility Date Request	✓	✓
Job Aid – Provider Staff Account Creation		✓
Job Aid – Report A Change (RAC), Recertify, Reapply, & Discontinue	✓	✓
Job Aid – Site Certifier Account Creation	✓

In Case of a Family PACT Portal Production Outage

The Department of Health Care Services (DHCS) periodically performs system updates to the Family PACT Portal. During these times, the Family PACT Portal will be unavailable to clients, providers, and DHCS staff.

Providers affected by this outage should continue determining eligibility using the Client Eligibility Certification (CEC) Form (DHCS 4461).

To ensure uninterrupted service during the outage, Family PACT providers will need to initiate downtime procedures:

• Complete the CEC Form to determine eligibility.
• If eligible, proceed with the visit under the Family PACT program.
• Once the Family PACT Portal is available, enroll the client in the Family PACT Portal and use the Override Eligibility Date Request function.
  • Note: Providers can use the Override Eligibility Date Request Function for existing clients (e.g., reporting a change, recertification).

For detailed instructions on how to submit an Override Eligibility Date Request, review the Override Eligibility Date Request Job Aid.

Please note that providers should periodically check the Family PACT Portal in case the outage ends early. For any questions or assistance, please contact providerservices@dhcs.ca.gov or via phone at 916-650-0414.