The Department of Health Care Services (DHCS) published revisions to the telehealth policy for the Family PACT Program.
The policy has been updated to include:
- Patient Choice of Telehealth Modality; and
- Right to In-Person Services
Providers who offer Family PACT covered benefits and services via telehealth modalities must offer Family PACT clients the choice between telehealth modalities and the ability to opt for in-person services, if desired or clinically appropriate. These options ensure that Family PACT clients can select the most suitable modality for accessing their Family PACT benefits and services based upon individualized preferences, needs and circumstances. For more information, please review the Family PACT Program’s Policies, Procedures and Billing Instructions (PPBI) manual, Benefits: Clinical Services Overview section.