On October 16, 2025, the Department of Health Care Services published updated policy to the Family Planning, Access, Care, and Treatment (Family PACT) program implementing Senate Bill 1131, allowing one site certifier to oversee up to ten service locations for the designated clinic types specified in Family PACT Policies, Procedures, and Billing Instructions Manual, Provider Enrollment and Responsibilities section.
Additional manual updates include:
- clarification that Family PACT providers must ensure client access to comprehensive family planning services on the same day eligibility is determined,
- clarification that Family PACT providers must inform clients that their Health Access Program Identification Numbers are valid at any Family PACT provider location, and
- minor edits throughout to clarify language and correct general terminology.
Providers planning to appoint one site certifier to oversee multiple locations must sign the updated Family PACT Program Provider Agreement (DHCS 4469) and submit a Site Certifier for Multiple Service Locations Declaration (DHCS 4475), which DHCS will review for approval.
The Family PACT Portal will be updated to reflect these changes. These updates serve as user functionality enhancements, focusing on expanding Site Certifier and Provider Staff site location limitations while adding more flexibility when editing or changing accounts.
These enhancements:
- Site Certifiers will be able to navigate and switch to multiple site locations that they are associated with on the Access Management Dashboard.
- Site Certifiers and Provider Staff can be associated with multiple site locations that can be viewed when creating an account or in account settings.
- Site Certifiers will be able to edit, resend, revoke, disassociate, and deactivate other Privileged Staff and Provider Staff accounts.
- Site Certifiers capabilities can be granted to Provider Staff at the same site location making them Privileged Provider Staff.
- Notifications will be sent to active Site Certifiers when site locations are associated/disassociated and to Provider Staff when entitlements are granted/removed.
- Site Certifiers and Provider Staff will be able to designate the site location they’re working from.
Additional information about Provider Enrollment and Responsibilities is available on the Family PACT Provider Enrollment webpage and Family PACT Policies, Procedures, and Billing Instructions Manual, Provider Enrollment and Responsibilities section.