The Department of Health Care Services (DHCS) will perform a system update to the Family PACT Portal beginning at 10:00 p.m. on Friday, May 2, 2025, through 8:00 p.m. on Sunday, May 4, 2025. During this time, the Family PACT Portal will be unavailable to clients, providers, and DHCS staff.
Providers affected by this outage should continue enrolling and reaffirming clients using the Client Eligibility Certification (CEC) paper form and provide services as usual. To ensure uninterrupted service during the outage, providers will need to initiate downtime procedures.
Downtime Procedures for Family PACT Providers:
New Clients:
- Complete the CEC Form to determine eligibility.
- If eligible, proceed with the visit under the Family PACT program.
- Submit the client’s enrollment in the Family PACT Portal as soon as possible once access is restored (e.g., Monday, May 5, 2025).
Returning Clients:
- Reaffirm eligibility using a new CEC Form.
- Proceed with the scheduled visit.
For clients seen during the downtime period, providers must contact the Office of Family Planning (OFP) to back-date enrollment to date of service.
For any questions or assistance, please contact providerservices@dhcs.ca.gov or via phone at 916-650-0414.